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   Manager: Line crew 73 worked 17 hours each day last week repairing storm damage. Payroll computer: Inconceivable

13 Nov 2012 10:31 AM   |   16582 clicks   |   Boston Herald
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jspenguin    [TotalFark]  
www.elevenwarriors.com

"We fixed the glitch."

13 Nov 2012 09:54 AM
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ArkAngel    [TotalFark]  
With the average line worker making $38 per hour - and 11/2 times that in overtime - many live paycheck to paycheck, Hurley said, meaning any delay in the hard-earned cash hits families hard.

$76,000 a year before overtime and they're living paycheck to paycheck?

13 Nov 2012 10:05 AM
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HST's Dead Carcass     
This happened when I was working at USPS during the Christmas rush. They offered 'unlimited overtime' to all Contractors. We had people literally sleeping in their cubes. One guy racked up 128 hours of OT in a 2 week period (he worked 208 hours total the in 2 weeks). He (finally) received a paycheck for $3,400 after HR went after him for submitting a fake timecard. His manager cleaned it up pretty quick, so the check was only 2 days late. Not bad for a cube monkey in a call center, eh?

13 Nov 2012 10:06 AM
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nekom    [TotalFark]  
Part of what I do at the small business where I work is payroll. I see time cards every week. 17 hours days are not the norm, but they are certainly seen, especially when a job has a rush order on it, or when on-site work is required. I can only imagine that a hurricane is a similar "one of those times" when no payroll department personnel would at all be shocked to see 17 hour days.

13 Nov 2012 10:26 AM
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DingleberryMoose     

ArkAngel: With the average line worker making $38 per hour - and 11/2 times that in overtime - many live paycheck to paycheck, Hurley said, meaning any delay in the hard-earned cash hits families hard.

$76,000 a year before overtime and they're living paycheck to paycheck?


It isn't the income, it's the outgo. Poor folks have poor ways, and income level doesn't matter.

13 Nov 2012 10:34 AM
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kvinesknows     
LOL, at least the computer knows there are only 16 hours in a day. Cant believe they actually tried pulling a fast one like that. Aren't there laws against taking advantage of companies like that by faking more time in a day then is even possible.. especially during an emergency?

13 Nov 2012 10:37 AM
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FuturePastNow     
"Be assured that we are making this pay correction process a top priority, and all affected employees will be made whole as soon as possible,"

Shiat happens.

13 Nov 2012 10:37 AM
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fuligin     
Oh man, does payroll software suck ass. Our company recently hired on with a system called "Kronos" and basically, it's like they let a semi-sentient AI take over for scheduling, previously done well by a very competent human being. They were even told, "this will not work for some of your employees, due to their scheduling constraints". They went with it anyway.

13 Nov 2012 10:37 AM
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gingerjet     
FTFA "It's not surprising that the company has trouble keeping the lights on when it can't even master a payroll system, said Dan Hurley, president of the Utility Workers Union of America Local 369

Two problems with this comment. The first is that running a payroll system isn't a utility companies main business. I expect them to suck at it. And this is an extraordinary situation that the payroll system was not designed to deal with. The second is that this union rep is basically saying his own people suck at keeping the lights on.

/never had a positive experience dealing with a union rep

13 Nov 2012 10:39 AM
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sure haven't     

ArkAngel: With the average line worker making $38 per hour - and 11/2 times that in overtime - many live paycheck to paycheck, Hurley said, meaning any delay in the hard-earned cash hits families hard.

$76,000 a year before overtime and they're living paycheck to paycheck?


Why do you hate America?

13 Nov 2012 10:40 AM
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Fizpez     

fuligin: Oh man, does payroll software suck ass. Our company recently hired on with a system called "Kronos" and basically, it's like they let a semi-sentient AI take over for scheduling, previously done well by a very competent human being. They were even told, "this will not work for some of your employees, due to their scheduling constraints". They went with it anyway.


My wife's job uses Kronos as well... yeah they just "love" it.

Another insanity: If they are desperately short they can call you in early for your shift and pay time and a half. If they are desperately short and no one wants to come in early they can NOT offer employees time and half to stay on after their shift because the payroll software cant figure out how to do that.

13 Nov 2012 10:42 AM
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nekom    [TotalFark]  

fuligin: Oh man, does payroll software suck ass. Our company recently hired on with a system called "Kronos" and basically, it's like they let a semi-sentient AI take over for scheduling, previously done well by a very competent human being. They were even told, "this will not work for some of your employees, due to their scheduling constraints". They went with it anyway.


That's why we still do everything in-house. On an ANCIENT system. It's actually a slightly more modern AS-400 but it's emulating a System/36. We've tested a few suites out but nothing seems to fit, so we're still running and maintaining 2 decade old custom software that began its life two companies ago. Still storing dates in the NON-Y2K compliant 2 digit form.

lol small business world

13 Nov 2012 10:42 AM
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ampoliros     

ArkAngel: $76,000 a year before overtime and they're living paycheck to paycheck?


There's a comedian(?) who has a bit about how the average Joe will say he works hard and parties hard. What this means is that he puts in 40 at a job he doesn't like and then goes to Applebee's happy hour and orders a pitcher with a couple friends once a month. Then he goes on to say that that isn't work hard/party hard. Work hard/party hard is the guys who work for months straight on oil rigs doing outrageous hours and walk off the rig with $20-30,000 in their pockets and blow it all in a week. That's what work hard/party hard is.

13 Nov 2012 10:43 AM
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gingerjet     

HST's Dead Carcass: This happened when I was working at USPS during the Christmas rush. They offered 'unlimited overtime' to all Contractors. We had people literally sleeping in their cubes. One guy racked up 128 hours of OT in a 2 week period (he worked 208 hours total the in 2 weeks). He (finally) received a paycheck for $3,400 after HR went after him for submitting a fake timecard. His manager cleaned it up pretty quick, so the check was only 2 days late. Not bad for a cube monkey in a call center, eh?


I'm failing to see a problem with this. The guy submitted a timecard that should of been double checked and the fact that his manager was able to fix it in a reasonable time period says to me the system worked.

/I really doubt it would be HR - most likely accounting - their little brains can't deal with anomalies

13 Nov 2012 10:43 AM
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lucksi     
does not compute

13 Nov 2012 10:44 AM
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hockeyfarker     
I bet they're using SAP.

HR software is literally written by monkeys, and the people who administer it are not much better.

That union guy should calm the fark down. They have trouble keeping the lights on? oh gee, I dunno, maybe the farking hurricane had something to do with that

13 Nov 2012 10:44 AM
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DoBeDoBeDo     

fuligin: Oh man, does payroll software suck ass. Our company recently hired on with a system called "Kronos" and basically, it's like they let a semi-sentient AI take over for scheduling, previously done well by a very competent human being. They were even told, "this will not work for some of your employees, due to their scheduling constraints". They went with it anyway.


I see Kronos hasn't gotten any better. Do they still have the Java version checks that require a specific version (usually 2-3 years old) instead of looking for "at least version x"?

13 Nov 2012 10:44 AM
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madgonad     
FYI - most payroll systems actually have a hard daily cutoff of 16 hours. It is there to block miskeying errors and brazen fraudsters.

13 Nov 2012 10:45 AM
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BarkingUnicorn    [TotalFark]  
Solution: make all payroll software developers, including execs, hourly workers.

13 Nov 2012 10:46 AM
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PunGent     

gingerjet: FTFA "It's not surprising that the company has trouble keeping the lights on when it can't even master a payroll system, said Dan Hurley, president of the Utility Workers Union of America Local 369

Two problems with this comment. The first is that running a payroll system isn't a utility companies main business. I expect them to suck at it. And this is an extraordinary situation that the payroll system was not designed to deal with. The second is that this union rep is basically saying his own people suck at keeping the lights on.

/never had a positive experience dealing with a union rep


God forbid highly-paid executives should be able to do something like pay their employees.

They've GOT jobs, what more do they want?

13 Nov 2012 10:46 AM
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thecpt     
Our local radio station had one of the out of state line workers call and complain that they wouldn't "let" him work 24 hrs a day until everything was fixed. Yeah, not only are you going to jeopardize yourself in one of the most dangerous professions in America, you're most likely going to cause a delay due to your gross misunderstanding of human capability. This was 2 days into it, and what truly miffed me was that the radio hosts agreed that it was stupid to not let him work. Not to mention the boat loads of money that worker would of made before he got workman's comp and sued his company for negligence or something.

13 Nov 2012 10:46 AM
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Kit Fister    [TotalFark]  

ArkAngel: With the average line worker making $38 per hour - and 11/2 times that in overtime - many live paycheck to paycheck, Hurley said, meaning any delay in the hard-earned cash hits families hard.

$76,000 a year before overtime and they're living paycheck to paycheck?


Get back to me when you have calculated the average cost of living for the families, and have reviewed all financial records and burdens of same so you can make that specious statement.

13 Nov 2012 10:46 AM
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cwolf20     
Stupid. Unless the program is so high tech that there aren't 3 error checks in place for the person to use.

At least the payroll company I work for has those checks. It's still dependent on our clients to report the time however.

On the time clock side we get the print-outs from the time clock we have our clients use, those that use a time clock. Then we print out. If it's a time clock issue, the computer itself is making a clocking error.

Conclusion

1) it is a time clock issue

2) It's a human being ordered not to pay some hours issue.

13 Nov 2012 10:49 AM
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tetsoushima     

DingleberryMoose: ArkAngel: With the average line worker making $38 per hour - and 11/2 times that in overtime - many live paycheck to paycheck, Hurley said, meaning any delay in the hard-earned cash hits families hard.

$76,000 a year before overtime and they're living paycheck to paycheck?

It isn't the income, it's the outgo. Poor folks have poor ways, and income level doesn't matter.


I feel like I would have no trouble living comfortably and well within my means with this kind of pay.

13 Nov 2012 10:49 AM
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jayphat     

fuligin: Oh man, does payroll software suck ass. Our company recently hired on with a system called "Kronos" and basically, it's like they let a semi-sentient AI take over for scheduling, previously done well by a very competent human being. They were even told, "this will not work for some of your employees, due to their scheduling constraints". They went with it anyway.


Kronos is the farking devil. The reporting system is attrocious. I get more errors from that thing in any given week than I have seen come from my entire web surfing career at home.

13 Nov 2012 10:54 AM
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groppet     
Jeez with screw ups like that you would think they are using ADP. At least once a year they screw up everything and send us double pay. Our managers will get everyone together and tell them to their face not to spend double the pay because monday it will be fixed. We sign a sheet verifying that and some dummy or 2 always spends more then they should then cry the next 2 pay periods when it gets deducted from their pay.

13 Nov 2012 10:55 AM
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Chuck Ruffcorn     

gingerjet: FTFA "It's not surprising that the company has trouble keeping the lights on when it can't even master a payroll system, said Dan Hurley, president of the Utility Workers Union of America Local 369

Two problems with this comment. The first is that running a payroll system isn't a utility companies main business. I expect them to suck at it. And this is an extraordinary situation that the payroll system was not designed to deal with. The second is that this union rep is basically saying his own people suck at keeping the lights on.

/never had a positive experience dealing with a union rep


Aw, give Dan a break. He's the president of people not getting paid; the voice of the righteously pissed. He knows the checks will comes, but he has to represent his people. And they do have a ligitemit

13 Nov 2012 10:55 AM
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DingleberryMoose     

tetsoushima: DingleberryMoose: ArkAngel: With the average line worker making $38 per hour - and 11/2 times that in overtime - many live paycheck to paycheck, Hurley said, meaning any delay in the hard-earned cash hits families hard.

$76,000 a year before overtime and they're living paycheck to paycheck?

It isn't the income, it's the outgo. Poor folks have poor ways, and income level doesn't matter.

I feel like I would have no trouble living comfortably and well within my means with this kind of pay.


My wife and I make just a few grand more than this per year, about $80k between the two of us. We have two kids with moderate special needs and she has MS. Her car, my car, and our house are all paid in full and we're saving for retirement and vacations and such.

/make a written budget
//stick to it
///spend only real cash, no checks or debit cards or credit cards
////interest is what eats your money

13 Nov 2012 10:56 AM
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grinding_journalist    [TotalFark]  

tetsoushima: I feel like I would have no trouble living comfortably and well within my means with this kind of pay.


Me too. But that's because my wife makes 6 figures and I'm a stay-at-home dad.

/American dream

13 Nov 2012 10:57 AM
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Clemkadidlefark     
Workflow Management software is never wrong and do not ever argue with itr

13 Nov 2012 10:59 AM
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Chuck Ruffcorn     

Chuck Ruffcorn: gingerjet: FTFA "It's not surprising that the company has trouble keeping the lights on when it can't even master a payroll system, said Dan Hurley, president of the Utility Workers Union of America Local 369

Two problems with this comment. The first is that running a payroll system isn't a utility companies main business. I expect them to suck at it. And this is an extraordinary situation that the payroll system was not designed to deal with. The second is that this union rep is basically saying his own people suck at keeping the lights on.

/never had a positive experience dealing with a union rep

Aw, give Dan a break. He's the president of people not getting paid; the voice of the righteously pissed. He knows the checks will comes, but he has to represent his people. And they do have a ligitemit


...I didn't... farking phone...

Anyhow, paying your employees is like business 101. Dan is saying management sucks at what they do because the farked up the payroll.

13 Nov 2012 11:01 AM
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musicmanboston     
25.media.tumblr.com

/surprised it took this long

13 Nov 2012 11:04 AM
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Skarekrough     
Had a gig a few years ago as a Contractor working Call Center support. Had some really good managers that treated us well and did a great job of paying attention to whom needed time off and when.

Then we had one that didn't.

As a result I ended up working 27 hours in a row.

First HR sent it back because they thought it was an error. Then it came back a second time because the software couldn't comprehend it. After that I went to the Manager that screwed up and told him if he ever expected me to bail his arse out again like I did and and have done nearly once a week then he needed to head down it and fix it and come back with a check for me.

Twenty minutes later it was all behind us.

I miss that job, but not the Manager. Nice guy but he really couldn't manage people to save his life.

13 Nov 2012 11:05 AM
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Krieghund     

ArkAngel: With the average line worker making $38 per hour - and 11/2 times that in overtime - many live paycheck to paycheck, Hurley said, meaning any delay in the hard-earned cash hits families hard.

$76,000 a year before overtime and they're living paycheck to paycheck?


76k is a nice paycheck in Wisconsin, but it won't get you very far in Boston.

13 Nov 2012 11:06 AM
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jtown     
It's a glitch regarding overtime, not base pay. A delay in getting overtime pay is an annoyance. It's not going to put anyone out on the street unless they were already thoroughly farked.

The situation reminds me of a coworker who had a "100% flex time" schedule. He'd basically come and go whenever. He might be in from 6am to 11am, leave for 4 hours, then come back from 3pm to 5pm, then go run an errand and work from 6pm to 8pm. The gal that did payroll hated it because she never knew when to start a day and when to end it. And the guy couldn't remember whether his 3am-6am block from last week was a carryover from the day before or a really early start to a new day.

The obvious solution would have been to switch him to salary but they wouldn't offer enough to compensate for the lost overtime. The company was notoriously bad about low-balling salaries. Any time someone switched, they regretted it.

13 Nov 2012 11:06 AM
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TheSelphie     

Krieghund: ArkAngel: With the average line worker making $38 per hour - and 11/2 times that in overtime - many live paycheck to paycheck, Hurley said, meaning any delay in the hard-earned cash hits families hard.

$76,000 a year before overtime and they're living paycheck to paycheck?

76k is a nice paycheck in Wisconsin, but it won't get you very far in Boston.


Heh, my husband makes about that, and I make a fair bit less than that. Once we pay off the house in about five years (trying to pay it down as fast as possible), we'd probably be fine on half of $76k here a few miles out of Boston. Budgeting and spending below your means ftw.

13 Nov 2012 11:11 AM
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DingleberryMoose     

TheSelphie: Budgeting and spending below your means ftw.


THE key to fiscal happiness, regardless of income level.

13 Nov 2012 11:14 AM
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MindStalker     
God forbid you have a math disagreement with someone who thinks they are an accountant and that they can do no wrong with numbers. Run the numbers every which way and they keep showing up the way you expect, but "accountant" who insist the total is Y, will keep insisting the total is Y because that's what their system shows. UGH

//Sorry long day of dealing with a stupid accountant yesterday on my "day off".

13 Nov 2012 11:15 AM
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HST's Dead Carcass     

gingerjet: /I really doubt it would be HR - most likely accounting - their little brains can't deal with anomalies


The accountants turned him into HR for Fraud. HR did the investigation into the fraud claim. That's why HR went to his boss.

/I hope that cleared it up.

13 Nov 2012 11:18 AM
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natazha     

MindStalker: God forbid you have a math disagreement with someone who thinks they are an accountant programmer and that they can do no wrong with numbers.


FIFY

In my experience (38 years in IT), most programmers have severe trouble with "debts = credits" NO exceptions.

No surprise on a payroll system that can't handle more than the legal maximums. Laws aren't very good at dealing with emergencies either.

13 Nov 2012 11:21 AM
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foxyshadis     

Chuck Ruffcorn: Anyhow, paying your employees is like business 101. Dan is saying management sucks at what they do because the farked up the payroll.


Not anymore. Since paying someone competent costs a lot more, it's all just outsourced now; the accounts person (not an accountant, rarely even a bookkeeper) just plugs the numbers in and signs off on the result. Their main duty is to harp on anyone spending money for any reason, I think.

jtown: The company was notoriously bad about low-balling salaries. Any time someone switched, they regretted it.


Companies have so little concept of how they create burnouts that drag down profits and lose people they invested tons of time and money in.

13 Nov 2012 11:21 AM
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Bronzemom     
4500 dollars of overtime a week we will get back to you on that take a number you are a high priority please hold.

13 Nov 2012 11:22 AM
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thecpt     

Krieghund: ArkAngel: With the average line worker making $38 per hour - and 11/2 times that in overtime - many live paycheck to paycheck, Hurley said, meaning any delay in the hard-earned cash hits families hard.

$76,000 a year before overtime and they're living paycheck to paycheck?

76k is a nice paycheck in Wisconsin, but it won't get you very far in Boston.


Also if he personally has to pay union dues.

13 Nov 2012 11:23 AM
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TiMthisIS     
From the story comments: Easy for you to say...when there are bills to pay and your check DOES NOT get deposited, you can't pay the bills. Who cares how much they made during the storm some of them ARE living paycheck to paycheck..it's the new America. Or haven't you heard???

First, they are getting their standard wage, the computer is choking on the extra hours. Secondly, "new America" or not, If you burn through that much money and are living paycheck to paycheck, you are doing it wrong. Get some financial counseling. I realize housing costs a lot out there but still.

13 Nov 2012 11:26 AM
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MugzyBrown    [TotalFark]  

DingleberryMoose: My wife and I make just a few grand more than this per year, about $80k between the two of us. We have two kids with moderate special needs and she has MS. Her car, my car, and our house are all paid in full and we're saving for retirement and vacations and such.

/make a written budget
//stick to it
///spend only real cash, no checks or debit cards or credit cards
////interest is what eats your money


Location: West Texas

My wife and I make a little more than this, have a small house, 1 kid, and 1 car, no debt other than the mortgage and are wondering if we'll ever be able to afford a 2nd kid. Location: Philly Suburbs.

Cost of living is a biatch.

13 Nov 2012 11:29 AM
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Krieghund     

TheSelphie: Krieghund: 76k is a nice paycheck in Wisconsin, but it won't get you very far in Boston.

Heh, my husband makes about that, and I make a fair bit less than that. Once we pay off the house in about five years (trying to pay it down as fast as possible), we'd probably be fine on half of $76k here a few miles out of Boston. Budgeting and spending below your means ftw.


Yes, exactly. $76,000 plus a whole additional income is what you need to live in metro Boston.
Up to the point where your house is paid for, then you can get by on less.

13 Nov 2012 11:30 AM
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TiMthisIS     

Krieghund: ArkAngel: With the average line worker making $38 per hour - and 11/2 times that in overtime - many live paycheck to paycheck, Hurley said, meaning any delay in the hard-earned cash hits families hard.

$76,000 a year before overtime and they're living paycheck to paycheck?

76k is a nice paycheck in Wisconsin, but it won't get you very far in Boston.


Those Boston Starbucks employees must be making way more than the midwest locations.

13 Nov 2012 11:34 AM
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Felgraf     

ArkAngel: With the average line worker making $38 per hour - and 11/2 times that in overtime - many live paycheck to paycheck, Hurley said, meaning any delay in the hard-earned cash hits families hard.

$76,000 a year before overtime and they're living paycheck to paycheck?


Are they actually working 40 hour weeks? Is there always 40 hours of repair work that needs to be done in a week? I figure if something isn't busted, they don't get called out, so they don't get put on the clock.

13 Nov 2012 11:34 AM
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CreativeFarkHandle     

Krieghund: ArkAngel: With the average line worker making $38 per hour - and 11/2 times that in overtime - many live paycheck to paycheck, Hurley said, meaning any delay in the hard-earned cash hits families hard.

$76,000 a year before overtime and they're living paycheck to paycheck?

76k is a nice paycheck in Wisconsin, but it won't get you very far in Boston.


76k will get you along just fine in Boston. My fiance and I got by comfortably on 60k. And if you live outside the city, you shouldn't have any trouble getting by on 76k unless you've got expensive hobbies/4+ kids/crazy medical bills.

13 Nov 2012 11:35 AM
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Kraftwerk Orange     

DingleberryMoose: ArkAngel: With the average line worker making $38 per hour - and 11/2 times that in overtime - many live paycheck to paycheck, Hurley said, meaning any delay in the hard-earned cash hits families hard.

$76,000 a year before overtime and they're living paycheck to paycheck?

It isn't the income, it's the outgo. Poor folks have poor ways, and income level doesn't matter.


I was watching a news report about a NY family who lost their home during the storm. Mom and Dad, and three sons (all in their 30s) living in one home. All four men were full-time FDNY.

Granted, I sympathize with the loss of their home. That's what insurance is for. But my mind reeled at having FOUR full-time salaries going into one modest Brooklyn home, and I could only wonder where their paychecks went.

13 Nov 2012 11:35 AM
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