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  • Hello? Visa? I have an unauthorized charge from Budget rent a car. Yeah, they charged me 300 bucks without telling me for no reason. Please reverse all charges from them.

    (Visa fraud services) "Certainly sir. Your money will be returned tomorrow"
  • Yeah,
    I do a walk through of the vehicle and then mark the ever loving shiat of the checksheet before I ever take a rental car.
    Then again, I only go with reputable U.S. companies.
    You'd expect something like this from Canucks.
  • The Better Business Bureau has 70 recent complaints about Budget outlets in B.C., which it said show a "pattern."

    Oops, sounds like Budget Rent-A-Car has fallen behind on their Better Business Bureau dues.

    /seriously, BBB can DIAF.
  • Glad someone's finally doing something about this. Their pre-rental inspection is a quick glance, their post-rental investigation may as well be performed by a CSI team. If you don't want to pay note EVERYTHING to them the first time they pull out that clipbpoard.
  • www.cbc.caView Full Size


    You and your ridiculously large microphone are required to leave these premises. No. I will not acknowledge your ridiculously large microphone. I am ignoring it.
  • Good to know. Great way to win repeat customers.
  • I've never had a problem. Intial walkthrough with them I note absolutely EVERYTHING. Any scratch, tiny speck, dents. Then final inspection when returned. There's actually been times I returned the car with less "damage" because a few initial specks were just mud or whatever. Budget has a different method than this or are these people just lying?
  • let us not forget recent shenanigans of Enterprise Rent A Car posted on Fark. Enterprise lobbied the WashDC folks who are supposed to be working for YOU America. your friends in WashDC made it possible for Enterprise to legally ignore automobile manufacturer recalls, thus keeping dangerous unsafe cars on the road for you to rent.

    after a mom & dads beautiful young daughters were killed because of one of these Enterprise cars it still took substantial screaming & shouting in the media to get Enterprise to even consider changing their evil ways.

    these people are not worthy of your dollars or your patronage. ignore them and we can put them out of business. shame on them for their evil greed.

    hint: check out who owns Enterprise, they own a lot of things, and they treat their employees like cattle.
  • They all pull their own scams. I had an Avis rep tell me that I was being charged more because I returned the car early. What kind of BS is that. Of course a couple of phone calls and that got cleared up real fast. But the fact they they would even try to pull a scam like that says something about the company.
  • Great way to win repeat customers.

    As far as I know all the major rental companies have contracts that say they can charge you anything they like for any reason they fabricate and if you don't agree you can walk.
  • As others have noted, this story is total BS. I've rented cars many a time, and probably Budget was better than 50% of these rentals. I note the damage with them when I pick up the car, and other than the inconvenience of having to get them to come out and look at the car with me, that's as far as the problem goes. I have had to use nighttime dropoff a million times, and I always take photos and video documenting the condition of the car when I leave it, but I've never once been charged a cent extra and had to use it.

    And from TFA, I'm sorry, but a wheel dent is not "normal wear and tear". You kerb the car, you should pay to fix the damage. Especially if the rental is rolling alloys, which most anything except the base models will be these days.
  • fluffy2097: Hello? Visa? I have an unauthorized charge from Budget rent a car. Yeah, they charged me 300 bucks without telling me for no reason. Please reverse all charges from them.

    (Visa fraud services) "Certainly sir. Your money will be returned tomorrow"


    Plus if you put your rental on Visa or some other credit cards you could be insured by your credit card company (unless you have another policy that would cover the rental). I have heard that when rental companies find out they are dealing with a credit card company they will just give up on these trick charges.

    I just rented a car through Priceline from Alamo and the service was awful. Pushed to buy insurance, pushed to upgrade to an SUV (the $100/d to get an SUV would be more than a week in a condo cost me...), told we were stupid for not buying the gas (we only ended up using 1/2 a tank). I hate rental car games.
  • fluffy2097: Hello? Visa? I have an unauthorized charge from Budget rent a car. Yeah, they charged me 300 bucks without telling me for no reason. Please reverse all charges from them.

    (Visa fraud services) "Certainly sir. Your money will be returned tomorrow"


    Yeah, that doesn't work. I tried that when Sixt at Heathrow dinged me for non existent damage to one of their rental cars. There was no damage to the windscreen at any time, yet once I was back home in the States they billed me waaaay over the odds for repair of a chip - actually billed me more than a replacement windscreen would have cost. I sent them an email demanding return of my money, and then contacted my bank credit card department to reverse it. Two days later I got a call back from the bank saying Sixt had said it was a real charge, so it would stand. End of story, no possibility of argument. The whole thing was compounded by Sixt being based in Germany, and the head office and the Heathrow branch always saying I needed to be speaking to the other.
  • Recently had a rental for long term (my poor '10 Charger took a long time to fix). The Enterprise rep told me between vehicle switches that any "ding" smaller than a dime was inconsequential. I still think taking a lot of "before" pictures is a good idea. Enterprise was really good, would recommend.
  • spidermilk: fluffy2097: Hello? Visa? I have an unauthorized charge from Budget rent a car. Yeah, they charged me 300 bucks without telling me for no reason. Please reverse all charges from them.

    (Visa fraud services) "Certainly sir. Your money will be returned tomorrow"

    Plus if you put your rental on Visa or some other credit cards you could be insured by your credit card company (unless you have another policy that would cover the rental). I have heard that when rental companies find out they are dealing with a credit card company they will just give up on these trick charges.

    I just rented a car through Priceline from Alamo and the service was awful. Pushed to buy insurance, pushed to upgrade to an SUV (the $100/d to get an SUV would be more than a week in a condo cost me...), told we were stupid for not buying the gas (we only ended up using 1/2 a tank). I hate rental car games.


    credit card companies are extremely damaging to merchants.

    The merchant instantly loses all your money, and is highly unlikely to be able to contest the issue and get it back.

    Furthermore, if the merchant gets enough charge backs, the card companies will simply ban them from accepting credit card transactions at all.

    Can you imagine what would happen if Budget was forced to accept cash or check only?
  • Shagbert: Yeah, that doesn't work. I tried that when Sixt at Heathrow dinged me for non existent damage to one of their rental cars. There was no damage to the windscreen at any time, yet once I was back home in the States they billed me waaaay over the odds for repair of a chip - actually billed me more than a replacement windscreen would have cost. I sent them an email demanding return of my money, and then contacted my bank credit card department to reverse it. Two days later I got a call back from the bank saying Sixt had said it was a real charge, so it would stand. End of story, no possibility of argument. The whole thing was compounded by Sixt being based in Germany, and the head office and the Heathrow branch always saying I needed to be speaking to the other.


    You are in the UK. That is your problem.

    America is farking serious about their money.
  • spidermilk: I have heard that when rental companies find out they are dealing with a credit card company they will just give up on these trick charges.


    What the hell fly-by-night, mom-and-pop rental car companies are you using that will allow you to rent a car and pay with a debit card, check, or cash? Every rental car company I am aware of (even Budget and Thrifty, these days) explicitly *requires* you to use a proper credit card. Even a debit card isn't sufficient, because with a debit card they can't put a hold on the funds to charge you for damage and extras if you return the car beat-up or late.

    In other words, they don't "find out" they are dealing with a credit card company, they know it. Because they are with 100% of their customers.

    And also, I've had a charge or two reversed in my time, and the credit card company doesn't treat this lightly. They will require evidence that the charge is fraudulent, and they will take their time to consider that evidence carefully.
  • I hate budget. They offered me a free upgrade from basic economy to a luxury, fully loaded Malibu, then charged me $30 extra a day for the upgrade.

    I was flabbergasted! The lady said "we have tons of them right now, I'll just upgrade you to one of them." Then when I returned, there was a charge for upgrading as well as the daily charges. I was livid. That was the day I spent so long screaming at every supervisor I could find I almost missed my flight home.

    Budget is TERRIBLE.
  • Tarmangani: The Better Business Bureau has 70 recent complaints about Budget outlets in B.C., which it said show a "pattern."

    Oops, sounds like Budget Rent-A-Car has fallen behind on their Better Business Bureau dues.

    /seriously, BBB can DIAF.


    This. BBB is complicit in a lot of scams and frauds simply by providing the veneer of respectability. Most people don't realize a BBB rating of A+ can be gained just by addressing complaints, not resolving them positively.

    And don't even get me started on the extortion and confidence scam that is Ripoffreport.com.
  • National was BAD about this for about a year. I'm a FF and rented exclusively through National until I returned a car at DFW. About 2 months later I get a letter in the mail telling me they're going to charge me $600 for a windshield.
    I call up the # and they tell me the windshield was "shattered" upon return (completely ludicrous--not even a chip), and I tell them to pound sand.
    A month later, they pulled the same thing at DFW to the tune of $1200 for damage to the driver's side door (there was none).


    They've gotten better, but my belief is that once the car is turned in and you get your receipt, that's it.
  • Enterprise is already on my shiatlist. I'll just add Budget.
    /Avis and National have always been easy to deal with, for me.
  • I have Hertz #1 Gold. I've never had them even remotely screw with me. I've even had loose body panels I've had to push back in place before they came to look at it.

    I was given a car at the Tampa airport. I drove over the causeway to Clearwater, went to a client, stayed there at the hotel, got gas, and back to the airport. I noticed on my receipt I had driven 600 miles. Looks like someone had 'borrowed' the car before I got it. But I didn't care. It came with free unlimited mileage. The only problem was they stuck me with lousy cars for a while after that.

    I was in Orlando and someone actually ran out of gas in the Hertz driveway. They got their money's worth out of the prepaid fuel option. They were getting high 5s on the bus.
  • Every rental car I get, I ask for the form, and mark the shiat out of it. I take pictures all around the car and e-mail them to myself before I leave the lot. Sound like a PITA? Yep, it is.....but as said before, the check-out 'inspection' is just a glance, the return inspection is white-glove. The practice seems to be that SOMEBODY will just fork over the deductible / damage fee, and it works often enough that they keep doing it.

    If the car gets damaged after you take it, might as well pay to fix it yourself. Your credit card and primary insurer will likely cover you if you claim it....and if it's minor, a paintless dent repair is $50-75, a rock-chip in a windshield can be fixed cheaply, and you can replace an entire windshield for under $300. (Someone broke into my rental by smashing a passenger window), and a glass company came out to my house and replaced it for $150. Rental company never knew.
  • fluffy2097: Hello? Visa? I have an unauthorized charge from Budget rent a car. Yeah, they charged me 300 bucks without telling me for no reason. Please reverse all charges from them.

    (Visa fraud services) "Certainly sir. Your money will be returned tomorrow"


    That might work, if it's the first time you've gotten mad enough to go that route. The second time--and I mean the second time in your life--that you ask for a chargeback, out come the fine-toothed combs. The third time, you'd better have video footage of someone holding a gun to your head as they swiped your card.

    Whenever possible, browbeat the business itself into reversing the charges. The chargeback gun only has so many bullets in it, and there are a ton of people out there who will rip you off without so much as a second thought.
  • I rent from the Sikh guy with the buy/sell/rent lot of older cars at the end of my street.

    Broke a wheel running into a curb. My fault, I tell him. "Forget about it, happens, happens." he tells me.
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