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  • I was told there's always room for cello
  • Wait...based off the way I am reading this, Delta is the asshat here, not the OP.

    I presume he is paying full price for the second seat that is occupied by the instrument. So, if that is the case, who the fark cares if it is a living, breathing human, dog, pet rock, imaginary friend or musical instrument.

    Money is being spent for a second seat and that is that.

    What am I missing here?
  • I usually side with the airline if there's a complaint, because usually the customer is being unreasonable.

    However, Delta is coming across as petty and vindictive here.
  • Hey now! The very first term and condition of the Delta SkyMiles program is that we don't talk about the terms and conditions of the Delta Skymiles program.

    Am I the only one who reads those things?
  • I've been building miles under the cello's account and in turn, those miles help reduce the costs of flights for the cello in future trips.

    I get the point, he's buying two seats and should get credit for them both. But it sounds like he has been buying the second seat in a different name in order for the cello to have its own Skymiles account.
  • Gig103: I've been building miles under the cello's account and in turn, those miles help reduce the costs of flights for the cello in future trips.

    I get the point, he's buying two seats and should get credit for them both. But it sounds like he has been buying the second seat in a different name in order for the cello to have its own Skymiles account.


    Oh! Well, then. I didn't read it carefully (on my phone).
  • How did they even know he was doing this? Was he getting boarding passes for it under Mr. Cello or something?
  • MadAzza: Oh! Well, then. I didn't read it carefully (on my phone).


    It took me a few passes until I found the line I quoted you, it's sort of buried in there, probably intentionally.


    NickelP: How did they even know he was doing this? Was he getting boarding passes for it under Mr. Cello or something?


    I'm not sure how it would work with the TSA and gate agents. The best I came up with is that he books two tickets under his name, but registered a Skymiles account in that name with a different address and phone number (family or friend?). Which would be fraud on the system since the system sucks.
  • scottydoesntknow: I was told there's always room for cello


    Airports do what they can to prevent violins.
  • I love it how the letter started with "Thank you for participating....."
  • Gig103: MadAzza: Oh! Well, then. I didn't read it carefully (on my phone).

    It took me a few passes until I found the line I quoted you, it's sort of buried in there, probably intentionally.


    NickelP: How did they even know he was doing this? Was he getting boarding passes for it under Mr. Cello or something?

    I'm not sure how it would work with the TSA and gate agents. .


    Presumably, he checks in on the computer, perhaps twice with different accounts, sticks the boarding passes for the Cello in his pocket since the TSA probably wasn't planning on checking the Cello's id. The agent at the gate sees a boarding pass for the cello, their scanner registers it as valid, he shows the agent his, and on he goes.
  • Endive Wombat: Wait...based off the way I am reading this, Delta is the asshat here, not the OP.

    I presume he is paying full price for the second seat that is occupied by the instrument. So, if that is the case, who the fark cares if it is a living, breathing human, dog, pet rock, imaginary friend or musical instrument.

    Money is being spent for a second seat and that is that.

    What am I missing here?



    Corporate greed.
  • It's probably '2 tickets under one name' but 'tickets for musical instruments should not accrue miles'. Automation gave him the miles, and at some point, some delta exec got irritated with him on a personal matter, or was denied a seat because of his cello and this is the result. "Policy exists to be enforced when there is a problem."
  • Dick move Delta, dick move....
  • Sucks to be banned for cello putting.

    d2tq98mqfjyz2l.cloudfront.netView Full Size
  • If a corporation can be a person, why not a cello?
  • Gig103: I'm not sure how it would work with the TSA and gate agents. The best I came up with is that he books two tickets under his name, but registered a Skymiles account in that name with a different address and phone number (family or friend?). Which would be fraud on the system since the system sucks.


    Ah no. The TSA could care less. To them its one guy with one ticket going through security. The second ticket would be completely unknown to them. And he wouldn't be going through the normal gate anyways - since he has a cello with him (they have alternative gates and procedures for such things in almost all major airports).

    The gate agents would of course check him in and the cello. And a separate address, phone number, etc isn't required for another Skymiles account. Everything could be the same except for the name.

    /completely farked up PR move by Delta
    //and subby is an ass
  • oryx: If a corporation can be a person, why not a cello?


    I can't see a cello screwing up worse than Enron.
  • Endive Wombat: Wait...based off the way I am reading this, Delta is the asshat here, not the OP.

    I presume he is paying full price for the second seat that is occupied by the instrument. So, if that is the case, who the fark cares if it is a living, breathing human, dog, pet rock, imaginary friend or musical instrument.

    Money is being spent for a second seat and that is that.

    What am I missing here?


    I recently paid full price for a non-refundable ticket from LAX to Tokyo that I had to forfeit because my travel plans suddenly changed. The miles from that leg of my trip would not be granted because I was not physically present on the flight, even though for all intents and purposes I had 1. already paid for the ticket and 2. saved the plane money by not taking a seat on board.

    In this case too, the guy may not feel like it, but by buying a seat for his cello (something that can't accrue miles on its own) he isn't also buying the rights to the flight miles.

    It doesn't feel right, but them's the breaks.
  • The problem about accumulating miles on Delta is that the reward involves having to fly more miles on Delta.

    I stopped flying these guys a few years ago - two very, er, marginal landings at LGA were the clincher.

    Jamais deux sans trois, as my old Mother might have said if she's been French.
  • Douchebage airline vs Consumerist poster.

    It's like watching the 2 people you hare most slug it out.
  • I may need to calibrate my sarcasm meter but subby, but aren't we being a bit harsh?
  • Kinda dickish of them to summarily boot him out of the program like that. They guy has obviously spent a lot of money with them. Why not send in a polite but firm letter telling him not do to it again and leave it at that? And why did they allow him to accumulate the points in the first place?

    It's kinda funny how the letter reminds me of Warcraft and Xbox bannination letters though. :)
  • zzrhardy: Douchebage airline vs Consumerist poster.

    It's like watching the 2 people you hare most slug it out.


    It doesn't matter. The tortoise would totally win that fight.
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